COLORADO SPRINGS — Our Information 5 investigative crew is monitoring a sample of grievances from a Colorado dwelling builder.

Considering that the start out of the COVID-19 pandemic, many homeowners have filed issues with the Superior Enterprise Bureau with just one widespread difficulty—they say they builder would not honor its warranty.

It is really no mystery—new residence construction is popping up in all places in Colorado Springs.

William Sawvel

William Sawvel just lately acquired a household from CreekStone Homes on the northeast side of the town.

He states since he moved in, his family members has expert nothing at all but troubles.

“Each and every 3-4 months we have lights pop in the home and we have to exchange all of them,” he said.

Sawvel had no issues demonstrating electrical complications for our cameras. For illustration, each time he turns on the vacuum, the lights in the basement flicker.

If you acquire a walk on the treadmill in the basement, the mild also flickers.

To begin with, William says this wasn’t a huge worry considering that his residence arrived with a 1-12 months guarantee.

“With all of the issues we had been acquiring, my wife and I made a decision it would possibly be a fantastic strategy to get an inspector to come in ahead of the warranty is up and have him search by the house and notify us every thing that’s erroneous with the house that requires to be preset so that we could send out it to Creekstone,” he mentioned.

In an inspection report acquired by Information 5, an inspector observed cracks in the concrete, overdriven nails in the siding which could guide to h2o destruction together with electrical problems considered as a “basic safety hazard.”


KOAA Graphics Division

Residence inspection

Sawvel states prior to he achieved out to News 5, he tried using several periods to get the builder to resolve the problems.

I ended up sending a few e-mail,” he claimed. “I am just reminding them these are warranty difficulties and we’d like these things fixed. They under no circumstances responded.”

The paper path:

March 17, 2020: CreekStone Properties sent a generic message to homeowners notifying them that in-household guarantee appointments were being suspended quickly because of to considerations encompassing COVID-19

April 22, 2020: CreekStone despatched a different e-mail out declaring that all warranty perform on finished properties is briefly suspended thanks to the Governor’s “Stay at House” purchase

Even so, Information 5 Investigates located a possible concern. If you appear at the real buy from Gov. Jared Polis, we noticed an exemption for solutions linked to development, housing, and work executed by electricians and plumbers.

On leading of this discovery, William states as he and his wife ended up taking a stroll in the neighborhood, they arrived across a CreekStone design property. On the doorway of that house was a note that lists a cellular phone amount to established up a showing appointment.

Online, William stated CreekStone Properties pointed out their versions had been “open” and appointments for in-particular person tours have been out there.

William asked, “How are you possessing open properties and then telling men and women who individual these residences that we won’t be able to deal with concerns with houses we presently sold? A thing failed to look ideal.”

William says following months of no progress, he resolved to eventually make repairs on his individual.

He then submitted a lawsuit in opposition to CreekStone Properties to assist get better maintenance expenses.

El Paso County Courthouse


El Paso County Courthouse

A decide awarded him a lot more than $2,000. Nonetheless, court data exhibit CreekStone Houses has not compensated this judgment.

News 5 Investigates afterwards uncovered CreekStone Households has submitted an attractiveness to overturn the judge’s ruling. Court paperwork filed by CreekStone issue whether or not the courts should have had the authority to intervene in this case. They cited a “Obtain and Sale Settlement” which reportedly states that disputes should really be taken care of through mediation and arbitration.

“There are other families having the very same difficulties (with guarantee difficulties),” Sawvel mentioned. “They are not responding or they’re coming up with excuses to not deal with challenges.”

We verified William’s assert by way of the BBB’s have data.

Considering the fact that anybody can leave a poor overview from a business, Information 5 made the decision to only concentration on the 8 official issues the BBB has on file in just the past 3 many years towards CreekStone. Nevertheless, it appears all 8 issues had been filed soon after the pandemic started.

“Bigger problems have been dismissed by the builder,” one particular complaint said.

A further criticism indicated “guarantee work was observe done.”

Information 5 Investigates achieved out to CreekStone Properties for remark on William’s circumstance and to even further explore the BBB issues.

Perry Cadman, VP of Operations did not deal with the BBB problems, but did concern a assertion about William’s court circumstance.

“About the subject, Creekstone Homes has filed an enchantment of a verdict in El Paso County District Courtroom involving a house consumer who at first submitted a assert of fewer than $7,500. It is our company’s coverage not to comment on pending lawful cases,” Cadman mentioned.

Information 5 also asked regardless of whether CreekStone Residences would be inclined to sit down and examine procedures and procedures for managing warranty claims. Cadman declined that prospect.

“At Creekstone Properties, we are very pleased of our A-plus ranking with the Improved Business enterprise Bureau, and we react to difficulties and complaints on a well timed basis, with the customer’s ideal pursuits in intellect,” he reported. “We have been in business enterprise for 27 many years, and we eagerly glimpse forward to the future 27. Concerning a conversation on the subject matter of our warranty insurance policies, we will respectfully decrease to participate because they are so conventional and consequently, in our opinion, not newsworthy.”

William states he even now doesn’t have the electrical difficulties in his home solved and CreekStone Households offered no resolution in possibly statement issued to News 5.

We will continue to keep monitoring the builder’s appeal via the court process. 

Tips for doing the job with house builders:

Interaction is essential—equally before and soon after the closing method. It can be alright to seek clarification and ask inquiries about a builder’s system for handling guarantee difficulties.

Very similar to working with contractors, normally document challenges and difficulties in creating. This creates a paper trail.

Even if you might be transferring into a new dwelling, it could be worthy of getting an inspection prior to closing. Also, be current for that inspection so you can provide up any concerns you may well observe.

If you sense grievances or guarantee issues usually are not currently being taken care of properly, you can file formal complaints with both the Much better Enterprise Bureau and the customer security division at the Colorado Legal professional General’s Office.

Have an issue you would like Information 5 Investigates to search into? Electronic mail us: [email protected]